Questions and
Answers
- Is the Volvo Military Sales Program associated with the any of the other programs currently available through Overseas Military Sales?
No, this is an independent program operating directly from the factory. The program was originally introduced over 50 years ago as a "thank you" to US military personnel for their efforts in maintaining peace throughout Europe. Since that time the program has evolved into one of the most successful programs of its kind. - Is it possible for both DOD civilian employees and civilians contracted to the US Military to participate in this program?
Yes, both groups may participate in the program providing the person holds a valid US Military ID Card and is assigned on official orders to a location outside the USA and its territories. - Are prices in the program set, or do I have to negotiate in order to obtain the lowest possible price?
No, this is an element of the Volvo program that military customers like the most - you don't have to do battle with a salesperson to get the best deal. The lowest price has already been negotiated on your behalf and prices are set in US Dollars (unaffected by daily currency fluctuations.). No agency within the Military Sales Program may arbitrarily alter the prices. The price you see is the price you pay and everyone pays the same. - May I custom order a Volvo with my own color/option configuration?
Yes, that's actually how the majority of people use the program. There are of course a number of vehicles already built and 'ready to go' that may be chosen from stock for those people with more immediate requirements. - If I decide to place an order, how does the down payment work?
The minimum amount required by Volvo at the time of order is $2000 (USD). We will only accept a wire transfer for all payments, including the initial deposit. The deposit will be deducted from the total to give a balance due. If you decide to pay a larger deposit personally, please advise your sales person. That way the balance due should reflect the amount to finance with your bank or credit union. - In the event that I'm unable to obtain financing for my purchase, what happens if I need to withdraw my order?
It is advised that you apply for a loan within a short period of time after placing your order, so that availability of financing may be established as soon as possible. We work with many Federal Credit Unions but unfortunately are unable to offer in house financing. - What kind of Warranty comes with a Volvo purchased through this program?
The car comes with a 4 years / 50,000 mile warranty, worldwide cover. This means that even if you move back to the States, your warranty will be transferred with you. Warranty claims can be made at any official Volvo dealer throughout Europe and USA. - Will the Volvo Factory Maintenance Program cover my Volvo?
Yes, the 3 years or 30,000 mile (services are due every 12 months or 10,000 miles) Factory Maintenance Program will be honored at any authorized Volvo retailer in the United Kingdom, United States, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Czech Rep., Denmark, Estonia, Finland, France, Germany, Greece, Guam, Iceland, Ireland, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands and Turkey. - If I take delivery of a Volvo in Europe, where could the recommended servicing and warranty work be carried out?
Although your Volvo will have been manufactured to US/Californian specifications, any authorized European Volvo service centre may perform any scheduled maintenance or carry out any warranty work that may be necessary. - How does the Volvo Home Shipment Program work?
Volvo models that are purchased through the Volvo Military Sales Program and delivered to a local destination in Europe automatically come with a 5 year US Home Shipment voucher included. You may take your Volvo to one of several drop-off points located throughout Europe to be trucked to the nearest port of embarkation. There are currently five designated US ports of entry to which your Volvo may be shipped. Shipping time is around 8 to 10 weeks to East coast dealers and 10-12 to West Coast dealers. From the port your Volvo will be transported to the selected Volvo dealer ready for your collection. The voucher allows you to ship your car home from a hugely discounted price of £500 from the UK. Other European drop off points varies in price. Go to https://homeshipment.volvoprograms.com - Is it possible to have my Volvo shipped directly to the USA?
Yes, this is possible as Volvo offers a Direct Stateside Shipping option that enables you to have your Volvo shipped directly from the factory to a Volvo Dealer of your choice anywhere within mainland USA, Alaska or Hawaii. - Do all cars sold in this program conform to US Import requirements?
Yes, all Volvo cars with an ultimate destination to the USA are built to California specification.; Not only do they fully conform to US federal regulations but they also fulfill all legal requirements in the state of California. - What is my State Sales Tax liability if I purchase through this program?
In the case of State Sales Tax it is impossible to list definitive criteria as each individual state views both rates and liability differently. As a general rule you should expect to pay some form of tax upon first registration in the USA. However, as a military person you may qualify for exemption or if the vehicle has already been bought and owned out of state (sometimes for a specified time period) this may also fulfill criteria for exemption. It's always a good idea to try to obtain first-hand information from the appropriate local DMV office in the State you plan to return to.
*Autovillage Ltd nor its representatives will be responsible for any form of tax liability incurred on automobiles imported into the USA. As is universally the case, tax liability rests with the individual and ignorance of the appropriate legislation will not be considered as grounds for exemption.
